Barclays has more than 300 years of history from our beginnings in Lombard Street.
The Balanced Scorecard is the final crucial piece of our plan – alongside our purpose, values and behaviours – to embed the right culture in our business and become the bank of choice.
The Balanced Scorecard defines what we need to achieve over the next five years to be well on the way to becoming the bank of choice. It clearly shows what success looks like across the 5Cs:’
Customer & Client
Barclays has undertaken a fundamental review of how our business operates. We have looked at the bank in terms of business performance and in terms of culture because we know that only a business driven by strong values can deliver strong, sustainable returns.